Where did you get my number from?
This depends on the campaign or research we are running, but it’s usually one of four ways:
- The phone book;
- Our client’s database. You may be a current or former customer or have interacted with them in some way;
- Commercially available lists. Usually you are contacted after having opted in at the end of a survey or competition;
- Random digit dialling. This is a process where the phone number is generated randomly. Other that the approximate location, nothing else is known about the number.
I’m on TPS (telephone preference service) – why did you call me?
The telephone preference service is designed to prevent unsolicited sales or marketing calls. These calls are either trying to sell you something, attempting to provoke an action from you or trying to collect information that will form the basis of a piece of direct marketing such as a mailshot, telemarketing or email campaign.
Our call would either have been part of a research study or because our client has permission to contact you (e.g. you might be a customer and they gathered your consent). It’s important to note that research calls are not covered by TPS. Researchers need to reach a representative group of people and it’s important not to exclude anyone. Some surveys define how services are procured and if we didn’t contact TPS registered individuals, it could impact services and policies.
For more information on TPS, please see their website: http://www.tpsonline.org.uk/.
I missed your call and want to participate
If you missed our call, you can call us back to participate in the survey. Just call the number back and if we’re still collecting research, you’ll be put through to a researcher. If you are concerned about paying for the call, we can call you back.
I missed your call and don’t want you to call back
If you would like to make sure you aren’t called again, please call us back on the number we used to reached you and follow the instructions or ask an operator to remove you. Alternatively you can email your number to us and we’ll make sure you aren’t called back.